Shipping Policy
ARTESPIRIT SHIPPING POLICY
At ARTESPIRIT (PVT) LTD, we take pride in delivering authentic Sri Lankan art and cultural artifacts to customers worldwide. Our commitment to quality extends beyond craftsmanship to a seamless and secure shopping experience. To ensure maximum convenience and affordability, we offer FREE WORLDWIDE SHIPPING on all our products, regardless of destination.
1. Global Shipping – Free of Charge
We provide complimentary international shipping to ensure that our handcrafted wooden sculptures, traditional masks, and cultural artifacts reach art lovers worldwide without additional shipping costs. Regardless of your location, you can enjoy our exquisite products with no hidden shipping charges.
2. Secure & Protective Packaging
We understand the importance of safe packaging, especially for delicate handcrafted products. Every order is meticulously packed using premium protective materials to ensure damage-free transit. Our packaging process includes:
• Reinforced wrapping for fragile items to prevent breakage.
• Custom-fit boxes to keep products securely in place during transit.
• Shock-absorbing cushioning to safeguard against impact.
Each package is carefully inspected before shipping to maintain the highest quality standards.
3. Estimated Delivery Time
Our shipping partners work diligently to provide reliable and timely delivery. Below are the estimated delivery times based on regions:
• Sri Lanka: 3 – 5 business days
• Asia & Middle East: 7 – 14 business days
• Europe & North America: 10 – 20 business days
• Australia & New Zealand: 10 – 20 business days
• South America & Africa: 15 – 30 business days
Delivery times may vary due to factors beyond our control, such as customs processing and local postal service efficiency. Once your order is dispatched, you will receive a tracking number via email to monitor the status of your shipment in real-time.
4. Order Processing & Dispatch
• Orders are typically processed within 2 – 5 business days from the date of purchase.
• As our products are handcrafted, occasional delays may occur due to the meticulous attention to detail in production.
• Customers will be promptly notified via email if additional processing time is required.
• Once shipped, a dispatch confirmation email with tracking details will be sent to the customer.
5. Customs, Duties & Taxes
• International customers may be subject to import duties, taxes, and customs fees depending on their country’s regulations.
• These charges can vary as they are determined by local customs authorities and are not included in the purchase price.
• It is the customer’s responsibility to settle any duties or taxes with their country’s customs office for their order if applicable.
• ARTESPIRIT (PVT) LTD is not responsible for delays caused by customs processing in the destination country.
6. Shipping Partners
To guarantee safe and timely deliveries, we partner with globally recognized courier services, including:
• DHL Express – For fast and secure shipping
• FedEx – Reliable international delivery services
• UPS – Fast and worldwide shipping service
The choice of shipping provider may vary based on destination, product type, and delivery requirements.
7. Lost, Delayed, or Damaged Shipments
We take every precaution to ensure your order arrives safely and on time. However, unexpected situations may sometimes cause delays, loss, or damage during transit.
• If your order is delayed beyond the estimated timeframe, please contact us at support@artespirit.com with your order details.
• If an item arrives damaged, please send clear photos of the packaging and product within 48 hours of delivery for a prompt resolution.
• If your order is lost in transit, we will investigate the issue with the courier and provide a replacement or refund where applicable.
8. Returns & Refunds
Due to the unique and handcrafted nature of our products, we do not accept general returns. However, we accommodate returns in the following cases:
• Damaged or defective products: If you receive an item that is damaged or defective upon arrival, please contact us within 7 days of delivery.
• Incorrect items: If you receive the wrong product, notify us immediately so we can arrange a replacement.
• In both cases, customers must provide photographic evidence of the issue.
• Refunds or replacements will be processed after verification of the claim.
9. Contact Us
For any inquiries related to payments, please reach out to us:
ARTESPIRIT (PVT) LTD
No. 149, Sri Wickrama Rajasinhe Road, 4th Kurana, Negombo, Sri Lanka
Email: support@artespirit.com
Website: www.artespirit.com